Training And Communication Topics In The United Kingdom
Topic name | Target audience | Suggested format | Learning objective | Supporting materials |
|---|---|---|---|---|
Policy awareness | ||||
Code Of Conduct Induction Overview | New starters | Induction | Understand expected conduct and where to find the policy. | Policy copy, acknowledgement form, induction checklist. |
Annual Code Of Conduct Refresher | All personnel | Annual refresher | Refresh key rules, reporting channels and personal responsibilities. | E-learning module, completion report, quiz results. |
New Code Launch Communication | All personnel | Policy launch communication | Explain what changed, why it matters and required actions. | Launch email, intranet article, FAQs, signed acknowledgements. |
Ethical decision-making | ||||
Values-Based Ethical Decisions | All personnel | Team briefing | Apply organisational values to difficult workplace choices. | Decision tree, scenarios, team discussion notes. |
When To Pause And Escalate | All personnel | Annual refresher | Recognise red flags requiring advice before acting. | Red flag checklist, escalation contacts, case studies. |
Manager guidance | ||||
Manager Role-Modelling Standards | Managers | Manager workshop | Lead by example and reinforce conduct expectations consistently. | Manager guide, leadership commitments, workshop attendance record. |
Policy awareness | ||||
Tone From The Top | Senior leadership | Policy launch communication | Set visible leadership expectations for ethical behaviour. | CEO message, board minutes, leadership talking points. |
Reporting concerns | ||||
How To Report Concerns | All personnel | Annual refresher | Know available channels for raising concerns safely. | Speak-up policy, hotline details, posters, intranet page. |
Whistleblowing Protection Basics | All personnel | Annual refresher | Understand protected disclosures and anti-victimisation expectations. | Whistleblowing policy, reporting flowchart, training completion logs. |
Manager guidance | ||||
Receiving Speak-Up Reports | Managers | Manager workshop | Respond calmly, preserve confidentiality and escalate properly. | Manager script, escalation guide, case intake form. |
Reporting concerns | ||||
No Retaliation Commitment | All personnel, Managers | Team briefing | Prevent victimisation after concerns or complaints are raised. | Non-retaliation statement, briefing slides, manager checklist. |
Conflicts of interest | ||||
Declaring Conflicts Of Interest | All personnel | Annual refresher | Identify and disclose personal, financial or family conflicts. | Conflict declaration form, register, examples list. |
Outside Work And Directorships | All personnel, High-risk roles | Targeted update | Know when external roles require approval or disclosure. | Approval form, conflict register, HR guidance note. |
Family And Personal Relationship Conflicts | Managers, High-risk roles | Manager workshop | Manage recruitment, procurement and supervision relationship risks. | Scenario cards, disclosure form, approval records. |
Conflicts of interest, Third-party dealings | ||||
Gifts And Hospitality Rules | All personnel, High-risk roles | Annual refresher | Apply limits, approvals and recording requirements correctly. | Gifts register, approval workflow, examples of unacceptable offers. |
Third-party dealings | ||||
Anti-Bribery And Corruption Basics | All personnel, High-risk roles | Annual refresher | Recognise bribery risks and avoid improper advantage. | Anti-bribery policy, quiz, risk scenarios, completion report. |
Manager guidance, Third-party dealings | ||||
Bribery Act Adequate Procedures | Managers, Senior leadership, High-risk roles | Manager workshop | Understand proportionate controls to prevent bribery. | Risk assessment, due diligence checklist, approval records. |
Third-party dealings | ||||
Facilitation Payments And Extortion Risks | High-risk roles | Targeted update | Know how to refuse, record and escalate payment demands. | Travel guidance, incident log, emergency escalation contacts. |
Third-party dealings, Conflicts of interest | ||||
Political Donations And Lobbying | Senior leadership, High-risk roles | Targeted update | Avoid unauthorised political support or influence risks. | Approval policy, donation register, lobbying guidance. |
Ethical decision-making, Third-party dealings | ||||
Fraud Red Flags | All personnel, High-risk roles | Annual refresher | Spot suspicious invoices, expenses and supplier behaviour. | Fraud checklist, reporting guide, finance controls summary. |
Policy awareness, Manager guidance | ||||
Failure To Prevent Fraud Awareness | Senior leadership, Managers, High-risk roles | Targeted update | Understand organisational fraud prevention expectations. | Fraud risk assessment, controls map, training records. |
Third-party dealings | ||||
Preventing Tax Evasion Facilitation | High-risk roles, Managers | Targeted update | Avoid facilitating UK or foreign tax evasion. | HMRC guidance summary, red flags, due diligence records. |
Competition Law Conduct Basics | High-risk roles, Senior leadership | Targeted update | Avoid price fixing, market sharing and improper competitor contact. | Do and donu0027t guide, trade association checklist, attendance logs. |
UK Sanctions Screening Responsibilities | High-risk roles, Suppliers or contractors | Targeted update | Screen relevant parties and escalate sanctions matches. | Screening records, OFSI guidance, escalation log. |
Third-party dealings, Workplace standards | ||||
Modern Slavery Red Flags | High-risk roles, Suppliers or contractors | Targeted update | Identify labour exploitation indicators in operations and supply chains. | Supplier questionnaire, site visit checklist, escalation procedure. |
Third-party dealings, Policy awareness | ||||
Supplier Code Expectations | Suppliers or contractors, High-risk roles | Policy launch communication | Communicate conduct, labour, anti-bribery and reporting standards. | Supplier code, contract clauses, onboarding acknowledgement. |
Workplace standards, Third-party dealings | ||||
Contractor Site Conduct Rules | Suppliers or contractors | Induction | Understand site rules, safety, confidentiality and reporting expectations. | Site induction record, contractor handbook, access agreement. |
Workplace standards | ||||
Equality And Non-Discrimination | All personnel | Annual refresher | Recognise protected characteristics and unlawful discrimination risks. | Equality policy, scenario quiz, attendance records. |
Preventing Harassment At Work | All personnel, Managers | Annual refresher | Identify harassment, intervene appropriately and report concerns. | Anti-harassment policy, bystander scenarios, completion logs. |
Manager guidance, Workplace standards | ||||
Sexual Harassment Preventative Duty | Managers, Senior leadership | Manager workshop | Take reasonable steps to prevent sexual harassment. | Risk assessment, action plan, manager briefing pack. |
Workplace standards | ||||
Bullying And Respectful Behaviour | All personnel, Managers | Team briefing | Distinguish firm management from bullying and disrespect. | Respect policy, examples sheet, team charter. |
Workplace standards, Manager guidance | ||||
Reasonable Adjustments Awareness | Managers | Manager workshop | Recognise when adjustments may be needed and seek advice. | Adjustment request form, manager checklist, HR guidance. |
Workplace standards | ||||
Health And Safety Responsibilities | All personnel, Suppliers or contractors | Induction | Follow safe systems and report hazards promptly. | Safety induction, risk assessments, incident reporting form. |
Alcohol And Drugs At Work | All personnel, Managers | Team briefing | Understand fitness for work and safety expectations. | Substance misuse policy, referral contacts, briefing notes. |
Confidential information, Workplace standards | ||||
Social Media Conduct | All personnel | Annual refresher | Avoid inappropriate posts, disclosures and reputational harm. | Social media policy, examples, acknowledgement record. |
Confidential information | ||||
Protecting Confidential Information | All personnel, Suppliers or contractors | Induction | Know what information is confidential and how to protect it. | Confidentiality policy, NDA template, clean desk checklist. |
UK GDPR And Personal Data | All personnel | Annual refresher | Handle personal data lawfully, fairly and securely. | Privacy policy, e-learning report, data handling checklist. |
Confidential information, Reporting concerns | ||||
Personal Data Breach Reporting | All personnel, Managers | Targeted update | Report suspected breaches immediately through the right route. | Breach form, incident response plan, reporting flowchart. |
Confidential information | ||||
Information Security Essentials | All personnel, Suppliers or contractors | Annual refresher | Use passwords, devices and systems securely. | Cyber training, phishing test results, security policy. |
Confidential information, Workplace standards | ||||
Acceptable Use Of IT Systems | All personnel | Induction | Use company systems responsibly and within policy limits. | Acceptable use policy, user acknowledgement, access logs. |
Confidential information | ||||
Company Intellectual Property | All personnel, High-risk roles | Targeted update | Protect inventions, branding, copyright and trade secrets. | IP policy, invention disclosure form, confidentiality guidance. |
Ethical decision-making, Third-party dealings | ||||
Accurate Books And Records | High-risk roles, Managers | Targeted update | Record transactions, expenses and approvals honestly. | Finance policy, expenses guidance, audit trail examples. |
Ethical decision-making, Conflicts of interest | ||||
Expenses And Reimbursement Integrity | All personnel, Managers | Team briefing | Submit complete, accurate and policy-compliant expense claims. | Expenses policy, receipt checklist, sample rejected claims. |
Third-party dealings, Conflicts of interest | ||||
Ethical Procurement Decisions | High-risk roles | Targeted update | Apply fair selection, due diligence and approval controls. | Procurement policy, tender records, supplier evaluation forms. |
Third-party dealings, Ethical decision-making | ||||
Fair Customer Dealings | High-risk roles, All personnel | Team briefing | Avoid misleading statements and unfair customer treatment. | Sales conduct guide, approved scripts, complaint themes. |
Third-party dealings | ||||
Honest Marketing Claims | High-risk roles | Targeted update | Ensure claims are truthful, substantiated and not misleading. | Marketing approval checklist, substantiation file, training slides. |
Third-party dealings, Ethical decision-making | ||||
Green Claims And Sustainability Statements | High-risk roles, Senior leadership | Targeted update | Avoid misleading environmental claims and unsupported statements. | Green claims checklist, evidence file, approval record. |
Third-party dealings | ||||
Money Laundering Red Flags | High-risk roles | Targeted update | Recognise suspicious payments, ownership and transaction patterns. | AML red flag guide, escalation log, due diligence records. |
Confidential information, Third-party dealings | ||||
Inside Information And Market Abuse | Senior leadership, High-risk roles | Targeted update | Avoid improper disclosure or trading on inside information. | Insider list process, dealing code, restricted list notice. |
Manager guidance, Reporting concerns | ||||
Fair Internal Investigations | Managers, Senior leadership | Manager workshop | Conduct impartial fact-finding and preserve evidence. | Investigation plan, interview template, evidence log. |
Manager guidance, Workplace standards | ||||
Disciplinary And Grievance Fairness | Managers | Manager workshop | Apply fair procedure and consistent standards. | ACAS code summary, meeting templates, outcome letter examples. |
Ethical Performance Management | Managers | Manager workshop | Manage underperformance fairly, respectfully and with evidence. | Performance notes template, improvement plan, manager checklist. |
Workplace standards, Manager guidance | ||||
Fair Recruitment And Selection | Managers, High-risk roles | Targeted update | Avoid bias and discriminatory selection practices. | Interview scoring form, recruitment checklist, role criteria record. |
Right To Work Compliance | Managers, High-risk roles | Targeted update | Complete checks fairly and before employment starts. | Check records, HR checklist, Home Office guidance extract. |
Workplace standards | ||||
Inclusive Workplace Behaviours | All personnel | Team briefing | Use inclusive behaviours and challenge exclusion appropriately. | Team charter, inclusion scenarios, discussion notes. |
Workplace standards, Manager guidance | ||||
Working Time And Fatigue Risks | Managers, High-risk roles | Team briefing | Manage working hours, rest and fatigue-related conduct risks. | Rota records, working time opt-out records, fatigue checklist. |
Workplace standards, Confidential information | ||||
Remote And Hybrid Work Conduct | All personnel, Managers | Team briefing | Maintain professionalism, security and communication standards remotely. | Hybrid work policy, homeworking checklist, team norms. |
Confidential information, Ethical decision-making | ||||
Responsible Use Of AI Tools | All personnel, High-risk roles | Targeted update | Avoid data, bias, confidentiality and accuracy risks in AI use. | AI use policy, approved tools list, prompt safety examples. |
Confidential information | ||||
Records Retention And Disposal | All personnel, High-risk roles | Targeted update | Keep records only as required and dispose securely. | Retention schedule, disposal log, archive instructions. |
Confidential information, Reporting concerns | ||||
Legal Hold And Evidence Preservation | Managers, High-risk roles | Targeted update | Preserve relevant documents when disputes or investigations arise. | Legal hold notice, custodian list, evidence preservation log. |
Confidential information, Third-party dealings | ||||
External Communications And Media | All personnel, Senior leadership | Policy launch communication | Route public statements through authorised spokespeople. | Media policy, approval contacts, holding statement templates. |
Third-party dealings, Reporting concerns | ||||
Regulator And Authority Interactions | Senior leadership, Managers, High-risk roles | Targeted update | Escalate regulator contact and provide accurate information. | Regulator contact protocol, notification log, legal contacts. |
Third-party dealings, Conflicts of interest | ||||
Charitable Donations And Sponsorships | Senior leadership, High-risk roles | Targeted update | Prevent disguised bribery or conflict risks in donations. | Donation approval form, beneficiary due diligence, register. |
Reporting concerns, Workplace standards | ||||
Grievance Routes And Support | All personnel | Induction | Know how to raise workplace issues formally or informally. | Grievance policy, HR contacts, process flowchart. |
Workplace standards, Manager guidance | ||||
Mental Health Respect And Support | All personnel, Managers | Team briefing | Promote respectful support and escalate wellbeing concerns appropriately. | Wellbeing resources, manager conversation guide, signposting sheet. |
Manager guidance, Workplace standards | ||||
Work-Related Stress Responsibilities | Managers | Manager workshop | Identify stress risks and take proportionate management action. | Stress risk assessment, action plan, one-to-one template. |
Third-party dealings, Ethical decision-making | ||||
Vulnerable Customer Treatment | High-risk roles | Targeted update | Recognise vulnerability and provide appropriate support. | Customer support guide, call examples, referral records. |
Conflicts of interest, Third-party dealings | ||||
Client Conflict Management | High-risk roles, Senior leadership | Targeted update | Identify, manage and record client conflict risks. | Conflicts register, client disclosure template, controls checklist. |
Manager guidance, Policy awareness | ||||
Board Oversight Of Ethics Risks | Senior leadership | Manager workshop | Oversee culture, controls and code effectiveness. | Board paper, culture metrics, risk register, action tracker. |
Policy awareness | ||||
Policy Attestation Requirements | All personnel, Suppliers or contractors | Policy launch communication | Confirm understanding and acceptance of conduct obligations. | Attestation form, LMS record, exception report. |
Policy awareness, Workplace standards | ||||
Consequences Of Code Breaches | All personnel | Annual refresher | Understand misconduct consequences and fair process expectations. | Disciplinary policy, examples of breaches, refresher slides. |
Ethical decision-making | ||||
Ethics Decision Checklist | All personnel | Team briefing | Test decisions against legality, fairness, transparency and values. | Wallet card, intranet checklist, scenario worksheet. |
Policy awareness, Third-party dealings | ||||
High-Risk Role Ethics Onboarding | High-risk roles, New starters | Induction | Understand enhanced controls for sensitive roles. | Role-specific checklist, control owner contacts, sign-off record. |
Third-party dealings | ||||
Third-Party Due Diligence | High-risk roles, Suppliers or contractors | Targeted update | Check integrity, ownership, sanctions and capability before engagement. | Due diligence questionnaire, screening results, approval record. |
Reporting concerns, Third-party dealings | ||||
Supplier Speak-Up Channels | Suppliers or contractors | Policy launch communication | Enable suppliers to report unethical or unlawful conduct. | Supplier notice, hotline link, contract clause, onboarding pack. |
Manager guidance, Reporting concerns | ||||
Managing Victimisation Risks | Managers | Manager workshop | Prevent detrimental treatment after complaints or protected acts. | Post-complaint monitoring plan, manager checklist, HR notes. |
Reporting concerns, Confidential information | ||||
Confidentiality In Speak-Up Cases | Managers, All personnel | Team briefing | Understand confidentiality, need-to-know sharing and investigation limits. | Confidentiality script, case handling guide, access log. |
What Code Of Conduct Training Is Most Important For UK Organisations?
UK code of conduct training should prioritise topics that connect day-to-day behaviour with specific legal risks, especially bribery, discrimination and harassment, whistleblowing, data protection, modern slavery, tax evasion facilitation and sanctions. These areas should not sit only in the policy; they should be repeated through induction, annual refreshers and targeted updates for higher-risk roles.
Who Needs Extra Ethics Training Beyond All-Staff Awareness?
Managers, senior leaders and high-risk roles need deeper training than general personnel. Managers should be trained on handling reports, preventing victimisation, reasonable adjustments, fair investigations and setting team standards. Sales, procurement, finance, HR, legal, IT and international-facing roles need targeted training on gifts, conflicts, third-party dealings, confidential information and due diligence.
What Records Should Be Kept To Evidence Code Of Conduct Communication?
Useful records include attendance logs, e-learning completion reports, signed policy acknowledgements, scenario quiz results, manager briefing packs, speak-up posters, conflict declarations, gifts and hospitality registers, supplier onboarding evidence and investigation process notes. These records help demonstrate that the organisation has communicated expectations and taken proportionate steps to prevent misconduct.
How Should UK Legal Duties Shape Ethics Communications?
Training content should be mapped to relevant UK frameworks, including the Equality Act 2010, Bribery Act 2010, Public Interest Disclosure Act 1998, Data Protection Act 2018, UK GDPR guidance from the ICO, and health and safety duties under the Health and Safety at Work etc. Act 1974. This makes the code of conduct more practical and reduces the risk that training is too generic to be useful.
How Often Should A Code Of Conduct Be Communicated?
A practical UK approach is to cover core conduct standards at induction, run annual refresher training for all personnel, issue targeted updates when laws, risks or internal procedures change, and use team briefings for specific workplace issues such as bullying, conflicts, information security or supplier conduct.

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